| Dr Digby H Bennett |
MBChB (Cape Town) 1995 DRCOG MRCGP |
| Dr Jennifer A Howard |
M.B., Ch.B (Birm) 1983,
D.R.C.O.G., F.P. Cert. |
| Dr Timothy G Parker |
M.B., Ch.B (Birm) 1984,
D.R.C.O.G., F.P. Cert |
| Dr Sarah M Riding |
M.B., Ch.B (Birm) 1987,
D.R.C.O.G., M.R.C.G.P., D.F.F.P. |
| Dr Karen A Robinson |
M.B., Ch.B (Bristol) 1979,
D.R.C.O.G., M.R.C.G.P., F.P. Cert. |
| Dr Sarah Watton |
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Registrar
We are a training practice
for registered doctors who have extensive hospital experience but who would
like to enter general practice. They join us for twelve months
in order to gain an insight into general practice and the medical problems
that are dealt with by GPs. they will hold their own surgeries as well as
sitting in with other doctors or health professionals. They work under our supervision at all
times and Dr Robinson takes primary responsibility for their overall training.
Medical students
The practice also takes two medical students from
Keele University (based at the Royal Shrewsbury Hospital) on Tuesdays,
Thursdays and Fridays. They are here to gain experience of General Practice and as part
of this experience, they may sit in on consultations. If you do not wish
them to be present during your consultation, please inform the doctor before the
consultation commences - neither the students or the doctor will be offended.
You may also be asked to come into the practice to chat to the students about
your particular medical condition. This enables the students to gain
patient contact experience but also to learn first hand from a patient about the
medical conditions which they are covering in their syllabus. Dr Bennett, Dr Howard
and Dr Watton take primary responsibility for the medical students.
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Other
Doctors
Dr Jane Oxberry MBBS (London)
1982 works two sessions per week.
Also from time to time due
to holiday and study leave, we will have locum doctors who are qualified
GPs, taking surgeries.
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Practice
Nurses
We employ five part-time
practice nurses:
Sally Brown
RGN FP Cert
Helen Elves
RGN DPNS
Justine Goff RGN
Teresa Hunt RGN ONC FP Cert
Caroline Jones
RGN
Marianne McCall
SEN RGN
Health Care Assistant: Karen Kennedy
Phlebotomist: Joanna Phillips |
Administration
The Practice Manager is
Julia Thompson.
The practice employs various
full-time and part-time staff including an Assistant Practice Manager (Sue Marsh),
administrators, receptionists and secretaries, all of whom are able to help with
a variety of enquiries.
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The
Computer
The practice uses the computer
system to record all patient consultations and other patient data.
We were computerised in 1992 and use the EMIS computer system, all data
on the computer system is confidential to the practice. The practice
is registered under the Data Protection Act. You are welcome to see
all the information stored on the computer about yourself and requests
to do so should be made in writing to the Practice Manager who will arrange
an appointment for you with your doctor. A fee will be charged.
The appointments system is
also on the computer and patients are called to see the doctor via a computerised
display board in the waiting room, which shows the patient's name, the
doctor or practice nurse they are to see and the number of the consulting
room they need to go to.
We are also linked electronically
with the Shropshire County Primary Care Trust and the hospital for laboratory
and x-ray results.
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Protection
and Use of Your Information - Your Records are Safe with Us
We ask for information about
yourself so that you can receive the best possible care and treatment.
We keep this information, together with details of your care, to ensure
that your doctor or nurse has accurate and up to date information, it also
maybe needed if we see you again.
We only use or pass information
about you to people who have a genuine need for it. Whenever we can
we shall remove details that identify you as an individual.
Everyone working for the
NHS has a legal duty to maintain the highest level of confidentiality about
patient information.
If at any time you would
like to know more about how we use your information you can speak to the
practice manager.
For further information please
refer to the leaflets held in reception entitled "Your Records are Safe
with Us".
The practice has recently given permission for
triage doctors at Shropshire Doctors Co-operative Ltd (Shropdoc) to access
patients' previous blood test results at the pathology laboratory at the Royal
Shrewsbury Hospital during out of hours when the doctor deems it necessary
for patient care. This is via a secure password protected link and will
help the triage doctors to make the appropriate decision about patient care.
They will not be able to access any other part of the patient's record.
This decision is in line with other practices in Shropshire and follows
discussions between Shropdoc, Shropshire County PCT, the Primary Care Medical
Advisor and the pathology department at the Royal Shrewsbury Hospital.
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Telephone
Calls
Telephone calls may be monitored
for training purposes.
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Complaints
If you have any complaints
about our service, please raise your concerns immediately by speaking to
a member of staff (Doctor, Nurse, Practice Manager or other staff member).
They may be able to resolve you concerns without the need to make a more
formal complaint.
However, if your problem
cannot be sorted out this way and you wish to make a formal complaint,
we would like you to let us know as soon as possible, ideally within a
matter of days or at most a few weeks. This will enable us to establish
what happened more easily.
If you make a formal complaint
in writing , this should be acknowledged within two working days.
Your complaint will then be investigated and hopefully completed within
ten working days. When the investigation is complete you will receive
a letter detailing the findings, If you are not satisfied with the
reply you receive by letter, please contact us again.
We do have leaflets on how
to make complaints in the NHS which give more detail information. |
Health
Centre
There is access from the surgery
to the adjacent Health Centre by means of a link corridor. The centre provides
facilities for:
Audiologist
holds a clinic on the second Thursday in every month between 10.00am
and 12.30pm by appointment only, following a referral by a doctor.
There is also a drop-in
clinic for repairs and advice on the first Friday of each month at the
Mayfair Community Centre (next to the Health Centre on Easthope Road).
Queries should be addressed to the Audiology office on 01743 261482.
Replacement batteries for
hearing aids are kept at our reception desk.
Chiropodist
holds all day clinics on Mondays and Fridays. This
service is available free to people of pensionable age, pregnant women,
school children and the disabled. Appointments are made by telephoning
the Chiropody Department on 01743 492247.
Community
Midwife works with the doctors to provide ante-natal and post-natal
care for mothers, and care for the baby for the first ten days. The
ante-natal clinic is held between 10.00am and 11.30am every Wednesday.
Queries should be addressed
to the Community Midwifery office on 01743 261000 Ext 3868.
Community
Nurses perform nursing duties in the home following a referral by
GP or hospital. Contact number: 01588 676323 (answerphone).
Diabetic
Chiropody Service holds clinics specifically for diabetic patients.
Contact via Chiropody office: 01743 492247. Health
Visitor, a qualified nurse with a special interest in the care of
pre-school children. She runs a drop-in child health clinic for advice or
weighing children on a Wednesday morning at the Mayfair Community Centre between
10.00am and 12 midday. Any other contact is by appointment. Contact
telephone number: 01588 676321. Macmillan
Nurse will visit and care for cancer patients in their home.
She is able to give advice and support to their families. Contact
telephone number: 01694 723811 (answerphone).
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